Terms of service

Ownership & Copyright:

This website is owned and operated by The Allendale Group Limited ("The Allendale Group"), a company registered in the United Kingdom. All content, including text, images, graphics, software, and designs on this website, is the intellectual property of The Allendale Group or its licensors, unless otherwise indicated. All rights reserved. No part of this website may be reproduced or used without prior written consent from The Allendale Group.

Use of the Website:

You are granted a limited, non-exclusive, personal license to access and use the materials on this website for personal, non-commercial use, strictly in relation to the services provided by The Allendale Group. You agree not to reproduce, modify, distribute, or use any content from the website without prior written permission. Unauthorised use of the content may constitute a breach of copyright laws and other applicable regulations.

Use of Analytics and Tracking Services:

This website uses Hotjar, an analytics and feedback tool that helps us understand user interactions on our platform. Hotjar records data such as mouse movements, clicks, scrolling behaviour, and other interactions to help us improve the user experience.

In compliance with the General Data Protection Regulation (GDPR), we want to ensure that you are fully informed of how we use these tools and the data they collect. By using our website, you consent to the processing of this data as described in this policy. If you do not wish to have your data collected, you can opt-out by following the instructions provided by Hotjar (found on their website), or by adjusting your browser settings to block cookies.

All products sold by The Allendale Group are covered by a 12-month warranty from the date of purchase unless otherwise stated. During this period, we will repair or replace any defective products, excluding consumables (e.g., batteries, solder tips, heating elements), provided they have been used in accordance with the manufacturer’s instructions. Consequential losses or accidental damages are not covered. For further details, refer to our Returns Policy.

The Allendale Group is committed to minimising its environmental impact and actively seeks to improve its environmental performance. We comply with all relevant environmental legislation and take steps to reduce pollution and waste. The company promotes sustainable waste management and encourages the recycling of materials wherever possible.

We work with our suppliers to ensure their practices also reflect our commitment to reducing environmental impacts. Our internal policies ensure staff are trained and aligned with our environmental goals, including reducing water consumption and avoiding harmful substances wherever feasible.

The Allendale Group will continually review its environment policy and procedure to ensure the company maintains the highest possible standards.

In accordance with the Restriction of Hazardous Substances (RoHS) Directive, The Allendale Group ensures that its electronic equipment complies with restrictions on hazardous materials, including cadmium, lead, mercury, and hexavalent chromium. Products that are RoHS-compliant will be clearly marked on our website. This compliance applies to all products sold in or imported into the European Union.

Products that we sell which are Lead Free have the logo (as per the above), if you have any questions please do not hesitate to contact us.

Security

Your security is of paramount importance. All payments on our platform are processed through Shopify Payments, which is fully PCI-DSS compliant. We use TLS encryption to secure all transaction data. Your payment information is encrypted and securely processed, and we do not store your card details. For additional information, please refer to Shopify's Security and Compliance standards.

The information on this website is provided on an "as is" and "as available" basis. While we strive to ensure accuracy, we do not guarantee that the information on the site is free from errors, technical inaccuracies, or typographical mistakes. The Allendale Group reserves the right to make changes to the site’s content at any time without notice.

By using this website, you agree that The Allendale Group, its suppliers, or affiliates will not be liable for any inaccuracies or omissions on the website. Decisions made based on the content are your responsibility, and The Allendale Group will not be held liable for any damages resulting from those decisions.

Product & Service Information:

We aim to provide accurate descriptions and details of our products and services, but typographical errors or inaccuracies in pricing or product descriptions may occur. The Allendale Group reserves the right to correct any errors and cancel or refuse orders placed with incorrect information, even if payment has been processed. In such cases, a full refund will be issued.

Governing Law:

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of this website will be subject to the jurisdiction of the UK courts.