Frequently Asked Questions (FAQ)

ORDERING FAQS

Do you provide VAT invoices?

Yes, VAT receipts are supplied for all orders.

I live outside of the UK, how can I order without paying VAT?

Once you select your billing/shipping country at checkout, the VAT will be removed automatically.

Where can I enter my discount code?

If you’re lucky enough to have a discount code you can enter it in Section 5 on the checkout page.

What is the cut off time for same day despatch?

We aim to despatch all orders placed before 2:30pm GMT/BST on the same working day.

Can I amend my order once it has been placed?

If the order has not already despatched, we will try our best to amend the order.

Can I place an order by phone?

Where possible, we encourage customers to place their orders via the website. If you do have any queries or issues, please do contact us by phone or email.

Do you offer wholesale/reseller discounts?

This is available, subject to terms and conditions

What is a back order?

You can reserve an item which is out of stock by placing a back order. All back orders are despatched once the stock arrives.

Will I be charged immediately for my back order?

Yes, we will take payment immediately when you check out.

Some of my items are in stock, will you send me these before my back order item?

Where possible we can arrange to ship in-stock items in advance of back order items, however, this is not guaranteed. Please contact us for more information.

PAYMENT FAQS

What payment methods do you accept?

We accept VISA and Mastercard payments, Paypal, Apple Pay, and Google Pay

Do you accept American Express?

No, sorry we cannot accept American Express at this time.

Do you offer interest free credit?

Orders placed via the website can be paid for using PayPal credit - see terms and conditions for more details at time of order. If you wish to apply for a 30 day account, please contact us on sales@allendale-group.co.uk

Can you offer credit facilities to Schools, Colleges, Universities, NHS facilities and other government establishments?

Yes we can, please contact us to apply.

Can I pay in currencies other than GBP?

Our UK websites only accept GBP, however, we can accept various currencies.

DELIVERY FAQS

What shipping carriers do you use?

We use DPD Local, Royal Mail, PalletForce and DHL

Do you ship internationally?

Yes, we ship worldwide with very few restrictions.

Do you offer same day delivery?

In some cases we can offer a same day service, depending on items and location. This can only be arranged by calling us, please contact us for more information.

How much is shipping?

You can find out the shipping cost by viewing shipping options at checkout.

Can I collect my order?

Yes, please select Collection as your delivery option at checkout.

Does the international shipping price include taxes and duties?

Overseas Taxes and duties are not included, you will need to pay this once your goods reach customs.